Jayne Whitney is a Clinical Quality Improvement Lead within the Quality & Safety Team at Swansea Bay University Health Board, where she plays a key role in driving high‑impact improvements across clinical services. With a background in patient safety, quality governance, and system‑wide improvement methodologies, Jayne works collaboratively with multidisciplinary teams to embed consistent, evidence‑based approaches to care. She leads on developing clear, practical guidance that supports staff in delivering safe, reliable, and patient‑centred services, translating complex quality requirements into tools and processes that strengthen everyday practice. Jayne is passionate about creating psychologically safe working environments that empower teams to learn, reflect, and innovate. A strong advocate for patient and public involvement, she works closely with representative groups to ensure improvement work is shaped by lived experience. Jayne is committed to building a culture of learning and continuous improvement that enhances outcomes for patients, families, and staff across the organisation.